Rise&Go Support

My alarm didn't ring.

1. Rise&Go › Settings › Alarm: check that alarms are allowed. If not, iPhone Settings › Apps › Rise&Go › Alarms.
2. Check the alarm is switched on in the Alarms list.
3. Check the event is a timed event (all-day events don't set alarms).

My events don't appear.

Allow full calendar access: iPhone Settings › Apps › Rise&Go › Calendars › Full Access. For Google or Outlook, add the account in iPhone Settings › Apps › Calendar › Calendar Accounts.

Travel time is missing.

Add your home address in Rise&Go › Settings › Home, and make sure the event has a location. Without a location, set the travel time yourself in the alarm.

Traffic didn't move my alarm (Premium).

Turn on Background App Refresh (iPhone Settings › General › Background App Refresh). iOS decides the exact time and may skip it in Low Power Mode. The alarm only moves when the trip gets at least 5 minutes longer.

I don't get the leave reminder.

Allow notifications: iPhone Settings › Apps › Rise&Go › Notifications.

Premium isn't active on my new iPhone.

Rise&Go › Settings › Restore Purchases, with the same Apple Account.

Cancel Premium

iPhone Settings › [your name] › Subscriptions.

Change my ad choices (EU/UK)

Rise&Go › Settings › Privacy Choices.

How does Rise&Go choose the time of my alarm?

It takes the first timed event of your day and works backwards: the event start, minus the time you like to arrive early, minus the travel time from Apple Maps, minus your morning routine. The alarm detail shows each part.

Which calendars work?

Every calendar on your iPhone: iCloud, Google, Outlook/Exchange and others. To add Google, go to Settings › Apps › Calendar › Calendar Accounts on your iPhone. Its events then appear in Rise&Go automatically.

Will the alarm ring if my iPhone is on silent or the app is closed?

Yes. Rise&Go uses Apple's alarm system (the same as the Clock app), so alarms ring in Silent mode and Focus, even when Rise&Go isn't open. You need to allow alarms when the app asks.

What if my first event is a video call, with no address?

Set the travel time yourself for that alarm (or leave it at zero). Rise&Go only uses Apple Maps when the event has a location.

Does the alarm change if there's traffic?

Travel time is checked again each time you open Rise&Go. With Premium, it's also checked about an hour before the alarm, so traffic can still move it earlier. To avoid jumps, the alarm only moves when the trip gets at least 5 minutes longer, and it never moves later on its own.

Can I skip a day or use a different event?

Yes. Ignore a day from its alarm, or tap "+" to pick another event (or create one).

Does Rise&Go change my calendar?

Only when you create or edit an event yourself in Rise&Go.

Is my calendar sent anywhere?

No. Your calendar is read on your iPhone. Rise&Go has no account and no server. Addresses are sent to Apple Maps only to calculate travel time. See the Privacy Policy.

Why do I see an ad?

The free version shows one ad in the Alarms and Calendar lists. Premium removes it. In the EU and UK you can change your ad consent any time in Settings › Privacy Choices.

How much is Premium?

€19.99 a year (with a free week) or €2.99 a month. Prices can vary by country and are shown in the app before you buy.

How do I cancel Premium or get a refund?

Subscriptions are handled by Apple. Cancel in Settings › [your name] › Subscriptions at least 24 hours before renewal. Refunds are requested from Apple at reportaproblem.apple.com.

I changed phones. How do I get Premium back?

Open Settings in Rise&Go and tap "Restore Purchases", signed in with the same Apple Account.

Do the widgets and Live Activity need Premium?

Yes. Home Screen and Lock Screen widgets, StandBy, CarPlay and the Live Activity (with the Dynamic Island) are part of Premium.

Does it work on iPad?

Rise&Go is made for iPhone and also runs on iPad.

Which languages?

English for now.